Questions? We’re Here to Help.
Find answers about Longévia products, ordering, shipping, membership, payments and support.
Products
What is Longévia?
Longévia is a wellness and peptide science brand focused on quality, transparency, education and an elevated customer experience.
What products does Longévia offer?
Our initial collection includes Retatrutide, MOTS-c, Tesamorelin, CJC-1295 + Ipamorelin, GHK-Cu, SS-31, Glow Stack and Wolverine Stack.
Are all Longévia products intended for human use?
No. Products labeled “For Research Use Only – Not for Human Consumption” are sold solely for research purposes. Product availability, classification and restrictions are subject to applicable requirements.
Does Longévia provide medical advice?
No. Information provided through Longévia is not a substitute for professional medical advice.
Ordering
How do I place an order?
Select an eligible product, add it to your cart and complete checkout.
Can I change or cancel an order?
Contact Longévia Support as quickly as possible. Changes may not be possible after fulfillment begins.
Will I receive an order confirmation?
Yes. Confirmation will be sent to the email address provided during checkout.
Shipping
Where does Longévia ship?
Available destinations will appear during checkout and may vary depending on product eligibility and applicable restrictions.
How long does shipping take?
Available methods and estimated delivery times will be shown during checkout.
Can I track my order?
Yes. Tracking information will be provided when an eligible order ships.
Storage
How should products be stored?
Always follow the specific storage instructions provided on each product's label and packaging.
What if my order arrives damaged?
Do not use a damaged or compromised product. Contact Longévia Support with your order number and photos.
Membership
What is Longévia Membership?
A recurring membership providing eligible monthly credits, preferred pricing and additional Longévia benefits.
What plans are available?
Essential — $99/month
Plus — $199/month
Elite — $399/month
Does membership automatically ship products?
No. Membership provides eligible credits and benefits rather than automatic peptide shipments.
Monthly Credits
How much credit do members receive?
Essential — $100/month
Plus — $225/month
Elite — $475/month
Can credits be used on everything?
Credits apply only to eligible Longévia products or services and may be subject to restrictions.
Payments
What payment methods are accepted?
Available payment methods will be displayed securely at checkout.
When is membership billed?
Membership fees are charged monthly according to the billing cycle disclosed during signup.
Returns
Can I return my order?
Returns are governed by the Longévia Return & Refund Policy. Certain products may not qualify for return because of their nature, storage requirements or applicable restrictions.
What if I receive the wrong product?
Contact Longévia Support immediately with your order number and photos.
Account Management
How do I access my account?
Select Account from the top navigation and sign in.
Can I manage my membership online?
Yes. Members should be able to manage available membership, billing and subscription settings through their account.
How do I cancel my membership?
Cancellation should be available through the membership portal according to the terms presented at signup.
Customer Support
How do I contact Longévia?
Customers should have two primary support channels:
Email: support@longevia.com
WhatsApp: Direct chat through the Longévia WhatsApp Business button.
WhatsApp should be integrated throughout the website, especially on the homepage hero, FAQ page and Contact/Support areas.
When will I receive a response?
Our team aims to respond as quickly as possible during normal support hours.
We’re Here to Help.
Reach out to Longévia Support by email or WhatsApp.